We are delighted to offer our high-quality, natural plaster products to customers across Europe. To ensure a smooth and efficient delivery process, please review our shipping policy below.
Processing Time
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Order Processing: All orders are processed within 2-3 business days.
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Production Time: It takes up to 10 days to create our handcrafted products.
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Order Confirmation: You will receive a confirmation email once your order has been placed and another notification when your order has been shipped.
Shipping within Europe
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Shipping Rates: We offer flat-rate shipping for all orders within Europe. Shipping costs will be calculated at checkout based on the total weight of your order.
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Delivery Time: Orders within Europe typically arrive within 3-5 business days after shipping. Please note that this is in addition to the 10-day production time.
Shipping Methods
- We utilize reliable carriers such as DHL, UPS, and local courier services to ensure your order arrives safely and on time.
Shipping Confirmation and Order Tracking
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Tracking Number: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
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Order Status: You can also check the status of your order by logging into your account on our Shopify store.
Shipping Restrictions
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P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
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Weather Delays: Shipping times may be affected by severe weather conditions. We will keep you informed of any delays.
Customs, Duties, and Taxes
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VAT: Value Added Tax (VAT) is included in the price of our products for customers within the European Union.
- VAT is not included in the price for private individuals outside of the European Union.
- VAT is not included in the price for businesses outside of Spain
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Customs Fees: Any customs fees, duties, or import taxes are the responsibility of the customer upon arrival and are not covered by Mas Maya.
Damages and Issues
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Damaged Items: If your order arrives damaged, please contact us immediately at hi@mastranquila.com with your order number and photos of the damaged items. We will arrange for a replacement or refund.
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Incorrect Orders: If you receive the wrong item, please notify us within 7 days of receipt, and we will rectify the issue promptly.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us
- If you have any questions or concerns about your order, please contact our customer service team at hi@masmaya.com. We are here to help!
Thank you for shopping with Mas Maya. We appreciate your business and strive to provide you with the best service possible.
